FULLY SOLVED BOOK

Business Communication
Unit 1. Communication - Meaning, Importance & objectives - Principles of communication,
forms of communication, Process of communication, Barriers of effective communication, Techniques of effective communication.

Unit 2. Written Communication : A) Business Letters-Types, inquiries, Circulars, Quotations,
Orders, Acknowledgments, Executions, Complaints , Claims & adjustments, Collection
letter, Banking correspondence , Agency correspondence .
B) Application Letter, Bio-data, Interview Letters, Letter of Reference , Letter of
Appointments, Confirmation, Promotion, Retrenchment, Resignations.
C) Report writing – Types of reports, Components of formal reports, Business Reports,
Reports by individual, Report by committee. Meetings – Notice – Agenda , Resolution
& minutes.
Unit 3. Oral Communication :
A) Listening & Speaking, Meeting speeches, & techniques of electing response, probing
questions, Recording and closing, Observations, methods. Group discussions &
Interviews.
B) Non verbal Expressions: Body Languages, Gestures, Postures, Facial Expressions,
Dress Codes .
Unit 4. Ethics in Communication and Digital communication
A)Ethics in managerial Communication- Business communication
B)Digital communication - Application of Electronics media & communications, Telecommunication, Teleconferencing, video conferencing, mobile communication,
SMS, Social Media, FAX, E-mail.