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MS-1 June 2008

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June, 2008 MS-1 : MANAGEMENT FUNCTIONS AND BEHAVIOUR SECTION SECTION A

l. Briefly describe different skills required for a manager and discuss the role of a manager in Institution Building.

2. Describe different phases of decision making according to Mintzberg and their relevance. Discuss any two models of decision-making process.

3. Explain the process of conflict and different strategies of conflict management in organisational context. Give examples.

4. Describe and differentiate between delegation, decentralisation and centralisation. Discuss the problems in delegation and how to overcome them to make the process more effectlve.

5. Write short notes on any three of the following :

(i) Johari window

(ii) Informal communication

(iii) Matrix structure

(iv) Kurt Lewin's model

(v) Domino effect

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