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Ms-25 june 2008

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MS-25   June-2008

MS-25 : MANAGING CHANGE IN ORGANISATIONS

1. Critically evaluate the group based approaches to change.

2. How does restructuring of an organization facilitate managing change ? Give suitable illustrations.

3. Define and briefly describe various approaches to organisational diagnosis

4. Discuss the kny roles in organisational change. Explain how the internal change agents help consultants in bringing about change.

5- write short notes on any three of the following :

(a) Role Efficacy

(b) Observation Method

(c) Process Consultation

(d) Transformational Change

(e) Managing transition

6. Read the two cases below and answer the questions given at the end of each case.

A. Mr. Krishna Rao's Confusion

Mr. Krishna Rao was utterly baffled. He took over office four months ago and has since initiated several changes all of which are good. His main intentions in making the changes were that the office should look more professional and the employees should be facilitated to become productive without making them work too hard.

The office now indeed looks more spacious with the new layout, and in fact, his colleagues from the other departments who pass by, comment on how nice and professional the office looked ! Mr. Rao had put the secretaries' desks close to their bosses' cabins so that they did not have to walk up and down all the time. Previously, they were huddled together in the secretaries' pool, and whenever they had to take dictation which was several times a day they had to walk quite a bit.

He also purchased new calculating machines for the department which are quick, efficient, and accurate, so that the assistants now do their caiculations without making mistakes. In fact, he had just placed an order for a high-speed computer which would take away the boredom and monotony of all the laborious human calculations and would be a boon to all. Actually, once the computer is installed, the managers will not have to be dependent on the lower leve! staff. Whatever statistics or information the managers need, the computer will generate the data in no time at all. And the computer manufacturer was going to off,er f.ree programming sessions for all those who wanted to attend them. Manuals will also be made available to all the staff. It was the best of all possible worlds for the entire department and Mr. Rao could not understand why the staff were not more enthusiastic and some actually seemed rather unhappy.

Questions :

(a) Discuss why the changes did not produce the desired results in this situation.

(b) Suggest interventions to facilitate' the change process.

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